Resolution No. 02/NQ-CP dated January 8, 2025 on key tasks and solutions for improving the business environment and enhancing national competitiveness in 2025

THE GOVERNMENT -------	SOCIALIST REPUBLIC OF VIETNAM Independence - Freedom – Happiness ---------------
No. 02/NQ-CP	Hanoi, January 8, 2025

RESOLUTION

ON KEY TASKS AND SOLUTIONS FOR IMPROVING THE BUSINESS ENVIRONMENT AND ENHANCING NATIONAL COMPETITIVENESS IN 2025

THE GOVERNMENT

Pursuant to the Law on Government Organization dated June 19, 2015; the Law on amendments to the Law on Government Organization and the Law on Local Government Organization dated November 22, 2019;

Pursuant to Resolution No. 158/2024/QH15 dated November 12, 2024 of the National Assembly on the Socio-Economic Development Plan for 2025;

At the request of the Minister of Planning and Investment,

HEREBY RESOLVES:

I. ASSESSMENT OF THE SITUATION

In 2024, the Government and the Prime Minister directed the vigorous, flexible, and effective implementation of tasks and solutions to promote economic recovery and development, strengthen confidence, and create momentum for businesses. The Government focused on implementing three strategic breakthroughs, particularly in institutional reform, emphasizing the completion, synchronization, and enhancement of legal quality, the abolition and simplification of administrative procedures; promotion of decentralization and delegation of authority; and improvement of the business environment.  Traditional growth drivers continued to be maintained and strengthened; public investment remained a crucial driver, leading and stimulating private investment.  New growth drivers (such as the digital economy, circular economy, innovation, etc.)  were encouraged for development. Notably, several solutions were reinforced, such as  the establishment of the Steering Committee for reviewing and addressing obstacles in the legal system[1] (now the Steering Committee for reviewing and organizing the implementation of solutions to address legal system obstacles[2]); leveraging the effectiveness of the Prime Minister's Task Forces and Government Members’ working groups to resolve difficulties and obstacles related to institutions, policies, and enforcement, especially for investment projects.

With the aforementioned efforts, macroeconomic stability was maintained, economic growth remained high compared to regional and global levels, inflation was controlled, and major economic balances were ensured, leading to positive investment and development outcomes.  The key objectives and tasks for 2024 were fundamentally achieved, with all 15 out of 15 primary socio-economic development targets met or exceeded. As a result, many reputable international organizations highly recognized Vietnam’s achievements and upgraded its competitiveness rankings in 2024. In specific: Fitch Ratings upgraded Vietnam’s credit rating to BB+ (from BB) with a Stable outlook; Moody’s rated Vietnam Ba2, with a Stable outlook; S&P maintained Vietnam’s rating at BB+, with a Stable outlook. Vietnam’s E-Government Development Index ranked 71st, rising 15 places compared to the previous ranking (2022); surpassing the Government’s target[3]. Compared to 2023: The Economic Freedom Index[4] improved by 13 places, reaching 59^th; The Global Innovation Index[5] increased by 2 places, ranking 44th, with three sub-indices ranking first worldwide[6]. The Sustainable Development Index[7] rose by 1 place, now ranking 54th. Additionally, Vietnam was among the 46 countries classified in Tier 1[8] in the Global Cybersecurity Index[9] for 2024.

Despite these achievements, the economy and businesses continue to face numerous challenges. In 2024, global conditions remained complex and unpredictable, with intense strategic competition, escalating conflicts in various regions, and soaring shipping costs significantly impacting business operations.  Domestically, there was little breakthrough in improving the business environment; certain barriers to investment and business activities remained unresolved in a timely manner; specialized management of import-export goods saw slow progress; while administrative procedures and business conditions, despite being reduced and simplified, remained cumbersome and complicated. Although online public services improved, they were not yet fully streamlined, and the reuse rate of digitized data remained low, etc. These issues require strong and urgent reforms moving forward.

For 2025, both opportunities and challenges will persist.  In this context, business environment reform remains an urgent requirement to strengthen confidence and create further momentum for enterprises, thereby enhancing their competitiveness and that of the economy. This necessitates a more proactive, substantive, and determined effort from ministries, sectors, and localities. Therefore, the Government requires ministries, central agencies, and local authorities to prioritize business environment reform as a key task, making substantive efforts to resolve difficulties and eliminate legal and enforcement bottlenecks for businesses.

II. GUIDING PRINCIPLES

1. Strictly adhere to and effectively implement the Resolutions and Conclusions of the Party, as well as the Resolutions of the National Assembly and the Government, along with the directives of the Prime Minister. Ensure the right to business freedom for individuals and enterprises in accordance with the Constitution 2013. Promptly establish and improve institutions and policies to remove barriers, creating a favorable, safe, and low-cost business environment that unlocks non-state investment, particularly private investment, and fosters public-private partnerships. At the same time, encourage innovation and new business models that are suitable and adaptable to development trends.

2. Enhance the quality of policy and legal development, focusing on removing institutional bottlenecks. Implement comprehensive amendments to the legal system, ensuring administrative regulations and procedures are simplified and compliance burdens on individuals and businesses are reduced. Strictly enforce the requirement to shift the legal development mindset, moving away from the "if it cannot be managed, ban it" approach and eliminating the "permission-seeking" mechanism.  Public consultation processes must be substantive, with broad engagement from affected stakeholders and transparent public dialogues. Improve the quality of law enforcement, ensuring administrative procedures are processed within the prescribed timeframes without imposing additional requirements or conditions on businesses.

3. Strengthen decentralization and delegation of authority alongside resource allocation and enhanced oversight. Further empower agencies, units, and localities under the principle of “localities decide, localities act, localities take responsibility”. Establish a clear mechanism to protect officials when handling investment and business procedures in cases of discrepancies or inconsistencies between different legal documents. Ensure a high level of determination, substantial effort, and decisive action with clear priorities, following the “five clarities” principle:  “clear roles, clear tasks, clear timelines, clear outcomes, and clear accountability”.

4. Maintain and expand the implementation of best practices and advanced policy experiences in state management of business and production activities. Strictly implement reforms in specialized management and inspections of goods, especially quality inspections, shifting towards post-inspection and applying risk-based management, taking into account businesses’ compliance levels and product risk levels.

5. Once a plan is announced, it must be executed; once a commitment is made, it must be fulfilled; and once implemented, results must be achieved.  The guiding principle is to work together, benefit together, win together, and grow together.

III. OBJECTIVES

1. General objective

Continue to significantly improve the business environment by reducing compliance costs, ensuring safety, and aligning with international best practices. Implement decentralization and delegation of authority, foster entrepreneurial spirit, and encourage innovation and creativity. At the same time, strengthen confidence and create a solid foundation for businesses to recover and grow, thereby enhancing the country’s position in global rankings.

2. Specific objectives

a) Focus on completing the objectives outlined in Resolution No. 02/NQ-CP dated January 5, 2024, of the Government on key tasks and solutions for improving the business environment and enhancing national competitiveness in 2024. Some targets will be adjusted and updated to reflect implementation realities and changes in international evaluation frameworks. Specific targets include:

- Sustainable Development Goals (UN): Rank among the top 50 countries.

- Innovation Capability (WIPO): Improve by at least 1 place.

- E-Government Development Index (UN): Improve by at least 2 places (in the next ranking cycle).

- Intellectual Property Rights Index (IPRI) of Property Rights Alliance: Improve by at least 3 places.

- Logistics Performance Index (LPI – World Bank): Improve by at least 4 places.

- Tourism Development Competitiveness: Improve by at least 4 places (in the next ranking cycle).

- Cybersecurity Index: Maintain Group 1 ranking.

b) Foster a fair and competitive business environment, encourage a rapid increase in the number of newly established businesses, while reducing the percentage of temporarily inactive enterprises. In 2025, the number of businesses entering the market (newly established or resuming operations) must increase by at least 10% compared to 2024, while the number of businesses exiting the market should increase by less than 10% compared to 2024.

IV. KEY TASKS AND SOLUTIONS

Ministries, sectors, and People’s Committees of provinces and centrally governed cities (Province-level People’s Committees) shall implement the following tasks and solutions:

1. Strengthen the accountability, proactiveness, and timeliness of ministries and agencies assigned to monitor the improvement of international index rankings (as outlined in Appendix I of Resolution No. 02/NQ-CP of 2024).

2. Fully, consistently, and effectively implement the task groups and solutions outlined in Section IV and the specific tasks and solutions in Appendix I and Appendix II of Resolution No. 02/NQ-CP of 2024 and this Resolution to achieve the targets and indicators for improving the business environment and enhancing national competitiveness in 2025. In particular, focus on implementing the following key solutions:

a) Address legal and enforcement obstacles in the implementation of investment projects.

b) Enhance the quality of the list of conditional business sectors and business conditions.

c) Resolve bottlenecks and develop breakthrough solutions regarding institutions, preferential mechanisms, and policies to attract, transfer, and master high technology and advanced technologies.

d) Reform specialized management and inspection of goods and effectively implement the National Single Window Portal.

dd) Streamline and simplify administrative procedures. Enhance the application of information technology, integrate and share data among government agencies to improve administrative procedure resolution efficiency.  Promptly announce and publicize administrative procedures, including internal administrative procedures. Strengthen accountability and improve the effectiveness of administrative procedures to better serve people and businesses.

e) Improve the quality of business development services.

g) Review and reduce the number of business inspection activities.

V. IMPLEMENTATION

1. Ministers, heads of ministerial-level agencies, Governmental agencies, and Presidents of Province-level People’s Committees shall:

a) Identify business environment improvement as a key priority task and directly oversee its implementation, being accountable to the Government and the Prime Minister for the results of this Resolution.

b) Before January 20, 2025, develop and issue Programs, Action Plans, and documents assigning implementation responsibilities for this Resolution. These documents must define specific targets, tasks, implementation timelines, expected outcomes for each task, and designated lead agencies, which must then be submitted to the Ministry of Planning and Investment and the Government Office for reporting to the Prime Minister.

c) Regularly inspect, monitor the progress and results of programs and action plans for implementing Resolutions on business environment improvement, while ensuring transparency by publicly disclosing inspection and monitoring outcomes. Assign a focal unit to provide guidance, conduct inspections, and compile reports on business environment improvement efforts by ministries, sectors, and localities.

d) Conduct communication activities regarding tasks and solutions for business environment improvement within the respective scope of responsibility.

dd) Prioritize and regularly collaborate with the Vietnam Chamber of Commerce and Industry (VCCI) and business associations to organize dialogues with businesses and citizens to promptly capture policy feedback and ensure substantive discussions that lead to immediate resolutions of difficulties and obstacles.  Additionally, enhance the reception and handling of information and feedback from businesses and investors to prevent trade and investment disputes.

e) Before June 15 and December 15, 2025, submit mid-year and annual reports on the implementation status and outcomes of the Resolution to the Ministry of Planning and Investment and the Government Office, for consolidation and reporting to the Government and the Prime Minister at the regular June and year-end Government meetings.

2. Ministry of Planning and Investment

a) Take the lead, in coordination with the Government Office, in monitoring and evaluating the implementation of this Resolution.

b) Act as the focal point for monitoring the Business Readiness to Support Economic Transformation (B-READY) Report of the World Bank (WB) and serve as the primary liaison for providing information to the WB. Promote awareness and understanding of the methodology for compiling the B-READY Report among relevant ministries, agencies, and localities.

c) Work closely with ministries and focal agencies responsible for tracking international indexes, sub-indices, and component indices assigned in the Resolution, as well as relevant ministries and agencies, to monitor and report on the progress and results of index improvements. Promptly report any difficulties or challenges to the Government and the Prime Minister, and publicly disclose monitoring and evaluation outcomes.

3. Government Office

a) Prepare and submit for approval by the Prime Minister a key administrative reform plan for 2025.

b) Track and evaluate the application of information technology, the integration and sharing of data among government agencies, and the overall efficiency of administrative procedures. Promptly report any issues to the Government and the Prime Minister.

4. The Prime Minister’s Administrative Reform Task Force (Task Force) shall support the Prime Minister in:

a) Oversee and drive the implementation of objectives, tasks, and solutions for administrative reform, enhance discipline and accountability in public administration, and improve policy responsiveness.

b) Lead efforts to resolve reports and recommendations from individuals, organizations, and the Prime Minister’s Advisory Council for Administrative Reform regarding policy, regulatory, and procedural obstacles that hinder business operations and public life.

c) Hold regular or ad-hoc meetings with the Advisory Council for Administrative Reform, businesses, and other stakeholders to gather insights on challenges and obstacles and take prompt action to address them.

d) The Task Force’s Standing Office, in collaboration with the Ministry of Planning and Investment, shall be responsible for urging and inspecting the implementation of this Resolution.

5. Prime Minister’s Advisory Council for Administrative Reform enhances its role in advising and proposing reform initiatives related to mechanisms, policies, and administrative procedures affecting business activities and public life.

6. Business associations and industry organizations regularly conduct independent monitoring and evaluation of the implementation and outcomes of the Resolution. The Vietnam Chamber of Commerce and Industry (VCCI) shall conduct surveys and publish business sentiment indices on various business environment aspects, integrating these assessments with evaluations of the implementation of assigned tasks and solutions in the Resolution.

7. Vietnam News Agency, the Voice of Vietnam, Vietnam Television, and other media agencies shall proactively support ministries, agencies, and localities in conducting communication activities, widely disseminating and ensuring a deep understanding of this Resolution across all sectors and levels, including businesses and the public. Additionally, they shall enhance monitoring and oversight of the Resolution’s implementation through media reporting./.

ON BEHALF OF THE GOVERNMENT THE PRIME MINISTER Pham Minh Chinh

APPENDIX I

KEY TASKS AND SOLUTIONS
(Enclosed with Resolution No. 02/NQ-CP dated January 8, 2025 of the Government)

1. Address legal and enforcement obstacles in investment projects

a) Ministries, sectors, and localities, within their authority, shall actively and promptly remove barriers to investment and business activities caused by overlapping, contradictory, unreasonable, or inconsistent regulations.  For issues beyond their jurisdiction, they shall compile relevant matters along with proposed solutions (if available) and submit them to the appropriate authorities. Additionally, they shall report such issues to the following Prime Ministerial Task Forces: (i) The Prime Minister’s Special Task Force on reviewing and removing obstacles and facilitating investment project implementation at ministries, sectors, and localities[10] (hereinafter referred to as the "Special Task Force"); (ii) the Prime Minister’s Task Forces on monitoring, expediting, and removing obstacles to accelerate public investment disbursement[11] (hereinafter referred to as the "Public Investment Task Force"); and (iii) the Prime Minister’s Administrative Reform Task Force[12].

b) The Special Task Force and the Public Investment Task Force shall promptly identify obstacles in investment procedures and project implementation. They shall issue immediate guidance to resolve difficulties or propose solutions for issues that require higher-level decisions. Additionally, they shall monitor, expedite, and oversee the resolution of challenges encountered during the process.

c) The Prime Minister’s Administrative Reform Task Force shall intensify efforts to urge and direct ministries and agencies to strictly comply with Government and Prime Ministerial directives on abolishing or amending legal provisions that create difficulties and obstacles for businesses.

d) The Ministry of Justice shall continue to provide recommendations and facilitate the effective operation of the Steering Committee for reviewing and resolving legal issues in legal system; promptly compile reports from ministries, sectors, and localities on their review of legal documents, identifying bottlenecks and obstacles requiring legislative amendments. The Ministry shall then propose appropriate solutions to the Government, which will subsequently report to the National Assembly for consideration and enactment of suitable legal amendments. This process aims to quickly resolve practical legal challenges hindering economic development.

2. Enhance the quality of the list of conditional business sectors and business conditions.

Ministries and central agencies shall:

- Proactively study and review conditional business sectors within their management scope. Where more effective management mechanisms are available, they shall propose removing certain sectors from the list of conditional business sectors. If necessary, they may propose adding new conditional business sectors, but only with a comprehensive impact assessment report to justify the necessity.

- Ministries and agencies shall actively review and propose the removal of business conditions under the following principles: (i) Eliminate business conditions that are unlawful, unnecessary, unfeasible, unclear, difficult to determine or predict, and lack a clear scientific basis; (ii) For conditions that no longer align with practical needs, propose their removal or simplification to facilitate business operations, reduce compliance costs, and avoid excessive government intervention in businesses' activities; (iii) Review and reduce the number of required professional certificates, eliminating unnecessary ones and consolidating overlapping certifications to reduce costs for businesses and society.

- Promptly update legal normative documents onto the National Database on Legal Documents to ensure consistency, uniformity, transparency, ease of reference, clarity, and accessibility within the legal system. Strengthen integration, information sharing, and data utilization between the National Database on Legal Documents and other national, sectoral databases and relevant information systems to facilitate businesses and the public in accessing and utilizing information related to investment and business activities.

- Regularly review and update the list of conditional business sectors and investment conditions within the scope, functions, duties, and authority assigned. Submit this information to the Ministry of Planning and Investment for publication on the National Business Registration Portal.

3. Remove bottlenecks and developing breakthrough institutional and policy solutions to attract, transfer, and master high, new, and advanced technologies.

a) Ministries and central agencies responsible for state management shall:

- Review, propose amendments, and supplement legal regulations to promptly remove bottlenecks and barriers hindering scientific and technological development, innovation, and digital transformation. Special attention shall be given to institutional and policy improvements to: (i) Attract investment from leading technology corporations, creating opportunities for Vietnamese businesses to integrate into global value chains, enhance manufacturing, research, technology acquisition, and transfer capabilities; and (ii) Promote research collaboration and technology transfer with advanced countries, particularly in fields such as artificial intelligence, biotechnology, semiconductors, and renewable energy.

- Simplify administrative procedures in the management and implementation of scientific and technological tasks, innovation, and digital transformation initiatives.

b) The Ministry of Science and Technology shall take the lead, in coordination with relevant ministries, sectors, and localities, in:

- Urgently finalizing the draft Law on Science, Technology, and Innovation and submitting it to the Government by February 2025. Additionally, study and propose amendments and supplements to the Law on High Technology, submitting them to the Government by December 2025, to establish a favorable legal framework for the development of strategic, high, new, and advanced technologies.

- Developing and publishing the List of Strategic Technologies, to be completed by December 2025.

- Establishing regulations on special mechanisms for researching, accessing, purchasing technological secrets, learning, and decoding advanced foreign technologies.

c) The Ministry of Information and Communications shall take the lead, in coordination with relevant ministries, sectors, and localities, in urgently finalizing the draft Law on Digital Technology Industry for submission to the National Assembly for approval during the 9th session in May 2025.

d) The Ministry of Finance, in coordination with relevant ministries, sectors, and localities, shall urgently finalize the amended Law on Corporate Income Tax and submit it to the Government for approval by the National Assembly during its 9th session in May 2025. This amendment shall clearly define the principles and eligible entities for corporate income tax incentives to promote business investment in science and technology, innovation, digital transformation, and workforce training.

4. Reform specialized management and inspections of goods and effectively implementing the National Single Window Portal.

a) The Ministry of  Industry and Trade, Ministry of Science and Technology, Ministry of Agriculture and Rural Development, Ministry of Transport, Ministry of Public Security, Ministry of National Defense, Ministry of Health, Ministry of Information and Communications, Ministry of Natural Resources and Environment, Ministry of Construction, Ministry of Labor, War Invalids and Social Affairs, and Ministry of Culture, Sports and Tourism shall:

- Review and propose amendments to regulations on specialized management and inspections of import-export goods under relevant legal documents, ensuring that: (i) Risk-based management principles are fully applied, considering the level of legal compliance of businesses and the risk level of goods, distinguishing minor administrative violations that do not affect the value or quality of goods; (ii) Administrative procedures, documentation, and processes are simplified, and processing times for procedures are minimized; and (iii) Regulatory reforms align with Decision No. 38/QD-TTg dated January 12, 2021, of the Prime Minister, which approves the reform plan for quality inspection and food safety inspections for imported goods.

- Replicate effective regulatory models in managing business activities, such as the principles established in Decree No. 15/2018/ND-CP dated February 2, 2018, which provides detailed regulations on implementing the Law on Food Safety.

- Strengthen post-customs clearance inspections and specialized market surveillance after goods have been cleared and circulated in the market. Apply risk-based management principles in post-clearance inspections and specialized audits, considering businesses' compliance history and the risk level of goods. Minimize inspections for businesses with a strong compliance record and no history of legal violations.

- Upgrade, enhance, and effectively implement e-administrative procedures on the National Single Window Portal and sectoral information systems of relevant ministries and agencies.

b) Ministry of Finance, in coordination with relevant ministries, sectors, and localities, shall:

- Refine tax and customs management policies to create a favorable investment and business environment and promote business growth.

- Study and propose the establishment of a centralized database center for unified nationwide management and specialized inspections.

- Develop policy recommendations for connecting and sharing information and data among state management agencies regarding exported, imported, and transited goods, as well as exiting, entering, and transiting vehicles under the National Single Window Mechanism and the ASEAN Single Window Mechanism. Additionally, review policies related to specialized inspections of exported and imported goods and the exchange and sharing of data through the National Single Window Portal.

- Review and propose amendments to policies related to the elimination of customs clearance requirements for transactions between Vietnamese businesses and foreign traders without a physical presence in Vietnam, as specified in Clause 1(c), Article 35 of Decree No. 08/2015/ND-CP dated January 21, 2015 of the Government[13]. The goal is to ensure the sustainable development of supply chains for processing and manufacturing export goods.

- Coordinate with relevant ministries and agencies to implement the tasks outlined in Point a, Section 3 of Appendix I of this Resolution.

c) The Ministry of Health, in coordination with relevant ministries, sectors, and localities, shall:

- Review and propose amendments to the Law on Food Safety, applying risk-based management measures and shifting from pre-inspections to post-inspections for low-risk food products. Strengthen digitalization of administrative procedures related to food registration and declaration. Reduce unnecessary testing requirements by accepting test results conducted by businesses under advanced quality management systems. For high-risk food products, including those prone to misuse or containing banned substances, establish clear, transparent regulations and strengthen enforcement measures.

d) Ministry of Science and Technology, in coordination with relevant ministries, sectors, and localities, shall:

- Review and propose amendments to the Law on Product and Goods Quality by: (i) Reforming the classification of potentially hazardous products and goods (Group 2) and the quality inspection system, shifting toward risk-based management; (ii) Applying technology in quality control and product traceability; (iii) Developing national quality infrastructure to support sustainable development and international integration; and (iv) Enhancing the effectiveness of product and goods quality management, including reforming decentralization and delegation in quality control.

- Review and propose amendments to the Law on Standards and Technical Regulations, ensuring that publication of enterprise standards and amendments is transparent, publicly available, and easily accessible; notifications for goods and services that have already been registered or declared with sectoral management agencies are no longer required.

dd) The Ministry of Culture, Sports, and Tourism, in coordination with relevant ministries, sectors, and localities, shall study and propose amendments to the Law on Advertising, focusing on enhancing decentralization and delegation of authority. The law shall establish general provisions, while specific regulations and guidelines on advertising content for special products, goods, and services shall be delegated to the Government, ensuring proactive and flexible state management.

5. Streamline and simplify administrative procedures. Enhance the application of information technology, integration, and data sharing among government agencies to improve regulatory quality and the efficiency of administrative procedure processing.

a) Ministries, sectors, and localities shall:

- Develop and amend legal normative documents to implement approved plans for administrative procedure and business regulation reforms, as well as decentralized administrative procedures under Government and Prime Ministerial directives, following a “one document, multiple amendments” approach.

- Strengthen control over administrative regulations during the legislative drafting process, ensuring stakeholder consultation and adopting only necessary, reasonable, and legally sound provisions. Regulations should be implemented electronically, ensuring minimum compliance costs. The Ministry of Justice, legal departments of ministries and ministerial-level agencies, and provincial Departments of Justice shall play a key role in appraising regulations, while the Government Office shall be responsible for examining administrative procedures and business regulations in legislative drafts.

- Continue modernizing the single-window and inter-agency coordination mechanisms. Focus on accelerating digitalization of administrative records and results, reusing digitized data, and integrating, sharing, and synchronizing data across information systems.

- Review, assess, and restructure administrative procedures and online public services, prioritizing fully integrated, end-to-end online services.

- Work closely with the Government Office to upgrade the National Database on Administrative Procedures, ensuring timely updates and high-quality data management.

- Improve human resources for administrative service delivery, upgrade IT infrastructure nationwide, ensuring security and digital safety, and enhance connectivity, integration, and data-sharing to support decision-making, governance, and online public service delivery.

b) Five provinces and cities, namely  Hanoi, Ho Chi Minh City, Binh Duong, Quang Ninh, and Bac Ninh, shall urgently and effectively implement the pilot model of a provincial-level public administrative service center under the Province-level People’s Committee. This model aims to facilitate easy access to administrative services for citizens and businesses, regardless of geographical administrative boundaries.

c) The Government Office shall:

- Guide and oversee the pilot implementation of provincial-level public administrative service centers in the five selected localities, ensuring compliance with Resolution No. 142/2024/QH15 dated June 29, 2024, Decree No. 107/2021/ND-CP dated April 23, 2018, and Decision No. 468/QD-TTg dated March 27, 2021 of the Prime Minister. A preliminary review shall be conducted in 2026, with recommendations for nationwide expansion.

- Upgrade the National Database on Administrative Procedures by applying artificial intelligence (AI) to help citizens and businesses access information, particularly integrated administrative procedures. AI shall also be used to monitor administrative regulations in legal normative documents, with completion targeted by November 2025.

6. Enhance business development services

a) Ministries, sectors, and localities shall:

- Improve the efficiency of business support services, particularly for small and medium enterprises (SMEs). Efforts shall focus on advisory and training programs tailored to businesses’ needs, including business restructuring, finance, human resources, market expansion, risk management, digital transformation, green transition, participation in sustainable value chains, and administrative procedures, etc.

- Diversify and enhance the effectiveness of business development services, including business incubators, startup support centers, shared technical facilities, business support organizations, and legal advisory services for enterprises.

b) The Ministry of Industry and Trade, in coordination with relevant ministries, sectors, and localities, shall:

- Expand information dissemination, market connectivity, and market access support for domestic businesses. Special focus shall be placed on trade promotion programs targeting export markets, with priority given to linking central agencies and localities nationwide with Vietnamese trade missions abroad. Additionally, support shall be provided to help domestic goods access international retail networks.

- Promptly update and promote awareness of technical barriers and trade defense measures in international trade, assisting businesses in proactively understanding and responding to trade defense investigations initiated by foreign countries against Vietnamese exports.

- Develop a national database system covering industries, markets, import regulations, standards, conditions of foreign countries, and commitments under free trade agreements and other international agreements.  These resources shall be provided free of charge to businesses.

c) Vietnam Chamber of Commerce and Industry (VCCI), in coordination with relevant ministries, sectors, and localities, shall:

- Promote awareness and enhance guidance to support businesses in leveraging opportunities from free trade agreements (FTAs).

- Support small and medium-sized enterprises (SMEs) in digital transformation, market expansion, workforce development, and other key areas, in accordance with the responsibilities assigned in relevant legal documents.

- Assist businesses in adopting and implementing green transformation models and sustainable business practices.

7. Ministries, sectors, and localities shall review and adjust inspection plans as necessary to prevent overlapping and duplication between inspection activities and state audits, ensuring that such activities do not disrupt normal business operations.

APPENDIX II

INDICATORS FOR IMPROVING PUBLIC SERVICE QUALITY FOR CITIZENS AND BUSINESSES
(Enclosed with Resolution No. 02/NQ-CP dated January 8, 2025 of the Government)

No.	Indicator	Unit	2025 Target	Implementing agencies	Lead agency for monitoring & evaluation
1	Percentage of administrative procedures processed electronically.	%	100	Ministries, sectors, localities	Government Office
2	Percentage of digitized information and data reused.	%	At least 50	Ministries, sectors, localities	Government Office
3	Percentage of timely responses to public feedback and petitions.	%	100	Ministries, sectors, localities	Government Office
4	Satisfaction rate of citizens and businesses regarding administrative procedures.	%	At least 90	Ministries, sectors, localities	Government Office

[1] Decision No. 603/QD-TTg dated July 8, 2024.

[2] Decision No. 1512/QD-TTg dated December 4, 2024.

[3] According to Resolution No. 02/NQ-CP dated January 5, 2024, the Government set a target for Vietnam’s E-Government Development Index (UN) to increase by at least five places by 2025.

[4] According to the 2024 Economic Freedom Index (IEF) ranking by The Heritage Foundation and The Wall Street Journal.

[5] According to the 2024 Global Innovation Index (GII) ranking by the World Intellectual Property Organization (WIPO).  For 14 consecutive years, Vietnam’s ranking in this index has been higher than expected for its development level.

[6] Includes the following indicators: (1) High-tech import ratio; (2) High-tech export ratio, and (3) Creative goods export ratio. All three indicators are calculated based on total trade transactions.

[7] According to the 2024 Sustainable Development Index (SDG) ranking by the United Nations (UN).

[8] Group 1 (Tier 1) refers to countries scoring between 95-100, the highest of five ranking levels.  This tier applies to “model nations” that demonstrate strong commitment across all five cybersecurity pillars.

[9] According to the 2024 Global Cybersecurity Index (GCI) ranking by the International Telecommunication Union (ITU).

[10] Established under Decision No. 1242/QD-TTg dated July 16, 2021.

[11] Established under Decision No. 235/QD-TTg dated March 14, 2023.

[12] Established under Decision No. 932/QD-TTg dated August 6, 2023.

[13] Decree No. 08/2015/ND-CP dated January 21, 2015, issued by the Government, on elaboration of the Law on Customs regarding customs procedures, inspection, supervision, and control.